無法安裝zone alarm的解決方法

Re: Validation Failed,system32\vsmonapi.dll

amisam wrote:
I received the following from Zone Labs Technical Support and it solved the installation problem!
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SOLUTION

In order to protect our software client from being tampered with, we sign
our dll?s. Every time a dll is loaded, we check if it has our certificate.

In order to do certificate checking, the machine needs to have a root
certificate on it. If the root certificate in missing, we can?t validate the dll
and the client will not start.

We have determined that on systems with a validation error the root
certificates were missing.

The following 3 STEPS will fix your system if followed very closely.

===============================

STEP 1: UNINSTALL ZONEALARM

Please follow the steps below to manually uninstall ZoneAlarm from your
system.

==============
Windows 2000/XP
==============
01.) Restart your computer
02.) When you see the screen go black and it starts booting back up keep
tapping the "F8" key (at the top of your keyboard)
03.) This should bring up a menu. Choose Safe Mode off the menu by
using the arrow keys on the keyboard to highlight Safe Mode and press
Enter
04.) If you get a message asking to go to Safe Mode, choose Yes. If you
get a help and support window, close this.
05.) Once you are at the desktop, Click Start, My Computer
06.) Click Tools, Folder Options, View Tab
07.) Place a dot next to "Show Hidden Files and Folders"
08.) Remove the check from "Hide Protected Operating System Files
(Recommended)"
09.) Choose Yes to the warning
10.) Click OK
11.) Double click C:

Note: In the future steps if you do not see any files or folders, please click
the "Show Files" link to view them.

12.) Double Click the Program Files Folder
13.) Right Click the Zone Labs Folder, click Delete, and choose Yes
14.) Close this window
15.) Click Start, My Computer
16.) Double Click the C:
17.) Double Click the Windows Folder (It may say WinNT if you have
Windows 2000)
18.) Right Click the Internet Logs Folder, click Delete, and choose Yes
19.) Double Click the System32 Folder
20.) Right Click the Zone Labs Folder, click Delete, and choose Yes
21.) Locate and delete the following files in this folder

- vsconfig.xml
- vsxml.dll
- vsregexp.dll
- vsdata.dll
- vsdata95.vxd
- vsdatant.sys
- vsmonapi.dll
- vspubapi.dll
- vsinit.dll
- vsutil.dll
- zlcommdb.dll
- zlcomm.dll

22.) Empty your recycle bin.
23.) Remove the registry entry using the steps below.

- Go to Start -> Run
- Type in regedit and press ok.
- Now on the left find HKEY_LOCAL_MACHINE. Click on the plus next to this
and make it a minus.
- Find the SOFTWARE folder and click on the plus and make it a minus.
- Find the Zone Labs folder and right-click on it.
- Choose delete and then say yes to the alert that pops up.
- Close the window by clicking the X in the upper right hand corner.

24.) Restart the computer.

==============================================

STEP 2: DOWNLOAD AND REINSTALL YOUR PREVIOUS VERSION OF
ZONEALARM

Select the appropriate download link below to download ZoneAlarm.
Remember to SAVE the download to your desktop. DO NOT select RUN or
OPEN when downloading.

ZoneAlarm (FREE)
http://www.zonelabs.com/zadownload

ZoneAlarm with Antivirus
http://www.zonelabs.com/zaavdownload

ZoneAlarm Pro
http://www.zonelabs.com/zapdownload

ZoneAlarm Security Suite
http://www.zonelabs.com/zasuitedownload

Once the installer has been downloaded to your desktop you can double
click on the installer to install the software back on your computer.

NOTE: ONLY if you receive the Validation errors again proceed to STEP 3.

=============================================

STEP 3: RUN THE ROOT CERTIFICATE REPAIR UTILITY

Open your browser and navigate to the following URL.

http://download.windowsupdate.com/msdownload/update/v3/static/trustedr
/en/rootsupd.exe

NOTE: You may need to copy and paste the entire link above into a new
browser for you to be directed to the correct page.

You will need to download the file and SAVE it to your desktop. Once
downloaded double click on the program on your desktop to repair your
root certificates. Wait a few seconds for your mouse pointer to return to
normal, then restart your computer and try to install ZoneAlarm again.

Note: this won't work for those of you who have the boxed version - if you are installing it for the first time. You cannot install a download version and have it accept the license of the boxed version. However, once the license is installed on you PC with the CD, then you can upgrade with a download version.

I learned this the painful way after not being able to install for about 3 weeks no matter what I tried. I wish tech. support would make that clear to people in their instructions!

Wayne